At N7ven Fintech Private Limited, we respect your privacy and your right to control your personal information.
If you would like to request the deletion of your personal information from our WhatsApp Support Platform or any of our services, you may submit a request using one of the methods below.
How to Request Data Deletion
You may request the deletion of your personal information by:
Option 1 – Email
Send an email to info@n7banking.com.
Please include:
- Your Name
- Organization Name (if applicable)
- Registered Email Address
- Registered Mobile Number
- WhatsApp Number (if applicable)
- Reason for the request (optional)
Our support team may contact you to verify your identity before processing your request.
Option 2 – Customer Support
If you are using our platform through your organization, you may contact your organization's administrator or customer support representative to initiate a data deletion request.
What Information Will Be Deleted
Upon successful verification and where permitted by applicable law, we may delete:
- User profile information
- Contact information
- Customer support conversations
- WhatsApp conversation history stored by our platform
- Uploaded documents
- AI conversation history
- User preferences
- Account settings
- Other personal information associated with your account
Information That May Be Retained
Certain information may be retained where required to:
- Comply with legal obligations
- Meet banking or financial regulations
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Maintain audit records
- Protect platform security
Such retained information will be securely stored and accessed only where required by law.
Processing Time
We aim to process verified deletion requests within 30 business days.
Some requests may take longer if additional verification is required or where legal obligations apply.
Account Closure
Once your account has been deleted:
- You may lose access to your account.
- Deleted information may not be recoverable.
- Some backup copies may remain for a limited period as part of our disaster recovery procedures.
Contact Us
If you have any questions regarding data deletion, please contact us: