Terms of Service

Welcome to the WhatsApp Support Platform ("Platform"), owned and operated by N7ven Fintech Private Limited ("N7ven Fintech", "Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our Platform, websites, mobile applications, APIs, integrations, artificial intelligence (AI) features, and related services.

By registering, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Platform.

1. About the Platform

The WhatsApp Support Platform is a cloud-based Software-as-a-Service (SaaS) solution that enables businesses to manage customer interactions through WhatsApp Business and other supported communication channels.

Our services may include:

• Shared Team Inbox
• WhatsApp Business Integration
• Multi-Agent Customer Support
• Ticket Management
• AI-powered Chatbot and AI Assistant
• Customer Relationship Management (CRM)
• Contact Management
• Broadcast Messaging
• Campaign Management
• Analytics and Reporting
• API Integration
• Workflow Automation
• Knowledge Base
• File and Media Sharing
• User and Role Management
• Third-Party Integrations

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age or the legal age required in your jurisdiction.
• Have the authority to represent your organization if registering on behalf of a business.
• Provide accurate and complete registration information.
• Maintain the confidentiality of your login credentials.

3. Account Registration

Organizations may create one or more workspaces within the Platform.

You are responsible for:

• Maintaining accurate account information.
• Managing user access.
• Protecting usernames and passwords.
• Ensuring only authorized personnel access the Platform.
• Promptly notifying us of any unauthorized access.

4. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law or regulation.
• Send spam or unsolicited communications.
• Distribute malware or malicious software.
• Engage in phishing or fraudulent activities.
• Transmit harmful, offensive, defamatory, or illegal content.
• Infringe intellectual property rights.
• Interfere with the Platform's operation.
• Attempt unauthorized access to any account or system.

5. WhatsApp Business Platform

The Platform integrates with the Meta WhatsApp Business Platform.

By using WhatsApp messaging through our Platform, you acknowledge that:

• You are responsible for complying with Meta's WhatsApp Business Policies.
• You must obtain all necessary customer consents before sending messages.
• You are responsible for message templates submitted to Meta.
• N7ven Fintech is not responsible for WhatsApp account suspension caused by policy violations.
• Meta may modify or discontinue WhatsApp features without notice.

6. Customer Responsibilities

Customers are responsible for:

• Maintaining accurate customer records.
• Obtaining customer consent where required.
• Managing message content.
• Maintaining compliance with local privacy laws.
• Securing their own user accounts.
• Reviewing AI-generated responses before sending them.

7. AI Features

The Platform may include AI-powered capabilities, including:

• Suggested Replies
• Conversation Summaries
• Sentiment Analysis
• Ticket Classification
• Response Recommendations
• Knowledge Search
• AI Chat Assistants

AI-generated responses are intended to assist users and should not be considered legal, financial, medical, or professional advice. Customers remain solely responsible for reviewing and approving responses before sending them.

8. User Content

You retain ownership of all information uploaded to the Platform, including:

• Messages
• Customer information
• Documents
• Images
• Videos
• Audio files
• Reports
• Knowledge Base content

You grant N7ven Fintech a limited license to process this information solely for providing the requested services.

9. Intellectual Property

The Platform, including its software, source code, user interface, documentation, trademarks, logos, and technology, remains the exclusive property of N7ven Fintech Private Limited.

Customers may not:

• Copy the software.
• Reverse engineer the Platform.
• Modify the source code.
• Resell the Platform without written authorization.
• Create derivative works.

10. Data Security

We implement industry-standard security measures, including:

• Encryption in transit
• Role-Based Access Control (RBAC)
• Secure Authentication
• API Security
• Audit Logging
• Backup Procedures
• Security Monitoring
• Disaster Recovery

While we employ commercially reasonable security measures, no system can guarantee absolute security.

11. Availability

We strive to maintain high service availability but do not guarantee uninterrupted or error-free operation.

Scheduled maintenance, third-party outages, internet failures, or force majeure events may temporarily affect service availability.

12. Fees and Subscription

Certain features may require a paid subscription.

Subscription fees are:

• Billed according to the selected plan.
• Non-refundable unless otherwise agreed.
• Subject to applicable taxes.
• Subject to future pricing changes with prior notice.

Failure to pay applicable fees may result in suspension or termination of services.

13. Third-Party Services

Our Platform may integrate with third-party providers including:

• Meta WhatsApp Business Platform
• SMS Gateways
• Email Providers
• Cloud Hosting Providers
• Payment Gateways
• AI Service Providers
• CRM Systems
• ERP Systems

Use of third-party services is subject to their respective terms and privacy policies.

14. Suspension and Termination

We reserve the right to suspend or terminate access if:

• These Terms are violated.
• Fraudulent activities are detected.
• Required subscription payments are overdue.
• Required by law or regulatory authorities.
• Platform security is compromised.

Customers may terminate their subscription at any time in accordance with applicable agreements.

15. Limitation of Liability

To the maximum extent permitted by law, N7ven Fintech shall not be liable for:

• Loss of profits
• Loss of revenue
• Business interruption
• Data loss
• Indirect damages
• Consequential damages
• Punitive damages

Our total liability shall not exceed the fees paid by the customer for the affected services during the preceding twelve (12) months.

16. Indemnification

You agree to indemnify and hold harmless N7ven Fintech, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Platform.
• Violation of these Terms.
• Violation of applicable laws.
• Customer data submitted through the Platform.
• Misuse of WhatsApp Business services.

17. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, process, and protect personal information.

18. Modifications

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on our website. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which N7ven Fintech Private Limited is incorporated, unless otherwise required by applicable local laws.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

20. Contact Us

For any questions regarding these Terms of Service, please contact us: