1. Introduction
N7ven Fintech Private Limited ("N7ven Fintech", "Company", "we", "our", or "us") provides the N7 platform ("N7" or the "Platform"), including W7 WhatsApp Banking services. We are committed to protecting the privacy, confidentiality, integrity, and security of the personal information entrusted to us by our customers, partners, financial institutions, employees, and end users.
This Privacy Policy explains how we collect, use, process, store, disclose, transfer, retain, and protect personal information and other data obtained through our banking platforms, customer support platform, WhatsApp Banking services, APIs, websites, mobile applications, cloud-based software solutions, artificial intelligence (AI) services, and other digital products.
Our products are designed for banks, NBFCs, microfinance institutions, cooperative banks, financial institutions, enterprises, government organizations, and their customers. We recognize that protecting customer information is one of our highest priorities and have implemented administrative, technical, and organizational safeguards to ensure that personal information is handled securely and responsibly.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our services.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, industry standards, or our services. The latest version will always be published on our official websites.
2. Scope
This Privacy Policy applies to all individuals and organizations who access, use, administer, integrate with, or otherwise interact with any products or services provided by N7ven Fintech Private Limited.
This includes, but is not limited to:
- Banks and Financial Institutions
- NBFCs and Microfinance Institutions
- Cooperative Banks
- Mobile Application Users
- WhatsApp Banking Users
- Customer Support Platform Users
The policy covers all services provided through our websites, mobile applications, APIs, customer support systems, AI-powered services, WhatsApp Banking platform, cloud infrastructure, and any future services introduced by N7ven Fintech.
3. Definitions
For the purpose of this Privacy Policy:
- Personal Information: any information that identifies or can reasonably identify an individual, including name, email address, phone number, customer ID, account number, IP address, device identifiers, or other identifiable information.
- Processing: collecting, recording, organizing, storing, modifying, retrieving, using, transmitting, sharing, deleting, or otherwise handling personal information.
- Customer: any organization or individual using N7ven Fintech products or services.
- Organization: banks, NBFCs, financial institutions, enterprises, or any legal entity using our software.
- End User: an individual authorized by an organization to access our services.
- WhatsApp Banking: banking and customer support services provided through the Meta WhatsApp Business Platform.
- Platform Data: all information stored, processed, generated, or transmitted through our applications and APIs.
- Service Provider: any third-party organization providing infrastructure, hosting, messaging, payment processing, cloud computing, analytics, security, or related services.
- Administrator: an authorized user responsible for managing organizational accounts, users, permissions, and configurations.
- Applicable Law: all relevant privacy, banking, cybersecurity, and data protection laws applicable to our operations.
4. Information We Collect
We collect information necessary to provide secure, reliable, and efficient banking and customer support services.
The information we may collect includes:
- Personal identification information such as name, address, phone number, email address, date of birth, gender, customer identification numbers, and government-issued identification where required.
- Banking and financial information including account details, loan information, deposits, transaction references, payment history, repayment schedules, account balances, branch information, and related financial records.
- Customer support information including support tickets, complaint details, feedback, call recordings where applicable, chat conversations, emails, attachments, screenshots, and documents submitted for issue resolution.
- WhatsApp Banking interactions including messages, commands, chatbot conversations, uploaded media, authentication requests, OTP verification status, and customer service interactions.
- Device information including browser type, operating system, device model, IP address, MAC address where applicable, mobile device identifiers, language preferences, and time zone.
- Technical information including application logs, audit logs, login history, authentication records, API requests, system diagnostics, crash reports, performance metrics, and security logs.
- Website usage information including cookies, session identifiers, browsing behavior, page visits, referring URLs, and analytics data.
We collect only the information necessary to provide our services and comply with applicable legal and regulatory obligations.
5. WhatsApp Banking
Our WhatsApp Banking platform enables customers to securely interact with financial institutions through the Meta WhatsApp Business Platform.
Depending on the services offered by the respective financial institution, customers may use WhatsApp Banking to:
- Check account balances
- View mini statements
- Receive account notifications
- Make service requests
- Raise customer support tickets
- Receive loan information
- Track application status
- Receive OTP verification
- Receive promotional messages where consent has been provided
- Interact with AI-powered banking assistants
Messages exchanged through WhatsApp may be processed to authenticate users, respond to customer requests, improve service quality, detect fraud, maintain audit logs, comply with banking regulations, and ensure service security.
Customers are advised not to share passwords, PINs, debit card numbers, CVV numbers, internet banking credentials, or any other highly sensitive confidential information through WhatsApp unless specifically requested through secure and authorized workflows.
Use of WhatsApp Banking is also subject to Meta's terms, policies, and platform requirements.
6. Purpose of Processing
We process personal information only for legitimate business purposes, including but not limited to:
- Providing banking and financial technology services
- Managing customer accounts
- Authenticating users
- Preventing fraud and unauthorized access
- Providing customer support
- Processing service requests
- Improving product functionality
- Enhancing user experience
- AI-powered customer assistance
- Generating reports and analytics
- Monitoring platform performance
- Complying with legal and regulatory obligations
- Conducting security investigations
- Sending important service notifications
- Managing customer relationships
- Conducting audits
- Supporting software development and maintenance
We process personal information only to the extent necessary to fulfill these purposes.
7. Legal Basis
We process personal information based on one or more of the following legal grounds:
- User consent
- Performance of contractual obligations
- Compliance with applicable laws and regulations
- Legitimate business interests
- Protection against fraud
- Security monitoring
- Regulatory reporting
- Public interest where permitted by law
Where consent is required, users may withdraw their consent at any time, subject to applicable legal and contractual limitations.
8. Sharing
We do not sell, rent, or trade personal information to third parties.
Information may be shared only where necessary with:
- Authorized employees
- Client organizations
- Financial institutions
- Cloud hosting providers
- Technology partners
- SMS gateway providers
- Email service providers
- Payment gateway providers
- Meta WhatsApp Business Platform
- Government authorities
- Law enforcement agencies
- External auditors
- Regulatory authorities
All third-party service providers are expected to maintain appropriate security and confidentiality standards.
9. Security
We employ industry-standard security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Data encryption
- HTTPS/TLS encryption
- Secure API authentication
- Multi-factor authentication
- Role-based access control
- Audit logging
- Security monitoring
- Intrusion detection
- Backup and disaster recovery
- Vulnerability assessments
- Security patch management
- Access reviews
- Incident response procedures
While we strive to protect all information, no technology can guarantee absolute security.
10. Cookies
Our websites and applications use cookies and similar technologies to improve user experience, maintain secure sessions, remember user preferences, analyze website performance, detect fraudulent activities, and enhance service functionality.
Users may configure their browser settings to reject cookies; however, doing so may affect the functionality of certain services.
11. AI Features
Some of our products include Artificial Intelligence (AI) capabilities to assist users with customer support, banking inquiries, document summarization, ticket classification, workflow automation, and knowledge management.
AI-generated responses are intended to assist users and should not be considered financial, legal, or professional advice. Users should verify important information before making decisions based on AI-generated outputs.
We continuously monitor and improve AI services to enhance accuracy, security, and user experience.
12. International Transfers
Your information may be stored, processed, or transferred to countries where N7ven Fintech, its affiliates, subsidiaries, cloud providers, or authorized service providers operate.
Where personal information is transferred internationally, we implement appropriate safeguards and contractual protections to ensure compliance with applicable privacy laws and industry standards.
13. Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with contractual obligations, satisfy regulatory requirements, resolve disputes, enforce our agreements, and meet applicable legal retention periods.
When information is no longer required, it is securely deleted, anonymized, or archived in accordance with our data retention policies.
14. User Rights
Subject to applicable laws, users may have the right to:
- Access their personal information
- Correct inaccurate information
- Update their information
- Request deletion of information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge complaints with appropriate regulatory authorities
Requests may be subject to identity verification and applicable legal limitations.
15. Children's Privacy
Our services are intended primarily for financial institutions, enterprises, and adult users.
We do not knowingly collect personal information from children unless such processing is authorized by the respective financial institution, parent, guardian, or required under applicable laws.
If we become aware that personal information of a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.
16. Third-Party Services
Our platforms may integrate with third-party services including Meta (WhatsApp Business Platform), SMS providers, email providers, payment gateways, cloud hosting providers, analytics providers, identity verification services, credit bureaus, and other technology partners.
These third-party services operate under their own privacy policies and terms of service. We encourage users to review those policies before using such services.
17. Changes
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business operations, products, legal requirements, regulatory obligations, or industry best practices.
Material changes will be communicated through our websites, applications, or other appropriate communication channels. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
18. Contact
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data processing practices, you may contact us using the details below: